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TeamDrive FAQ

TeamDrive FAQ


TeamDrive is a secure, end-to-end encrypted, system for all your files.

Your files can be safely and securely accessed and synchronized via Windows, Mac OS X and Linux desktop clients as well as iOS and Android mobile devices.

Securely sync newly created or existing folders between as many computers or devices as you wish. Whether you want to work on the same document from multiple locations or share vacation photos with family and friends, TeamDrive lets you effortlessly share files, documents, photos and media with just a few clicks. You can even send direct links to your files without the recipient even having to register an account with us. Download TeamDrive now, for free, and start sharing your files with your friends, family and co-workers today!

Free choice of server. Client-side encryption; encryption at rest; end-to-end encryption.
Few cloud storage providers offer AES-256 end-to-end encrypted services coupled with the ability to:

- use a preferred cloud hosting provider (WebDAV server)
- host the data yourself (TeamDrive Personal Server)
- sync your data using the TeamDrive cloud
- use the above three hosting options simultaneously

TeamDrive’s client-side encryption functionality makes where you store your data almost irrelevant. Your data remains encrypted in route to the server and while it resides on the server (encryption at rest). TeamDrive employees have zero unauthorized access to your data. We can only see how much of your storage quota you have used. All files are stored encrypted on whichever server they are hosted on and cannot be decrypted or accessed without the proper keys; the keys only you, the user, have.

Registering as a new TeamDrive member is easy and takes only a few minutes. To successfully register and activate your account you will need Internet access, a valid email address, to create a valid username, a password that is at least eight characters long and, of course, a TeamDrive installation.

Please visit our downloads page to download TeamDrive. TeamDrive is available for Windows (7, 8), Mac OS X (10.10 and later), Linux, iOS and Android.

As private use we understand any use of TeamDrive Client Software for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered within the context of the creation of an added value with some kind of financial compensation.

Examples for business use:

- teamwork among colleagues within and outside a company
- use in associations and non-profit organizations with non-volunteer (i.e. paid) employees (Ask for special offers for university or school use)
- access to a company computer for work-related activities

In the above mentioned cases TeamDrive is used for creating an added value and need a paid license.

In any case, a use of TeamDrive Client Software with family and friends without any financial compensation is considered private use.

The TeamDrive Professional client software is free to use for private users. Business users get a free 30-day trial version. After this time frame a paid license is necessary to keep using TeamDrive. The TeamDrive Personal Server can be downloaded and used freely with a limit of 10 GB.

There is no installation limit for any given license key. TeamDrive Personal Server licenses are restricted to one license per server. Every server needs its own license key. You can find further information regarding license types and pricing in our Online Shop.

We are so sorry to see you go!

To cancel your subscription please send an account cancellation request, which includes the order or invoice number of the subscription you wish to cancel, to sales@teamdrive.com.

To delete your account please send an account deletion request from your registered TeamDrive email address to support@teamdrive.com. Deleting an account removes all of your personal data, as well as Spaces and hosted data, from our servers. The TeamDrive client, however, must be manually uninstalled from your device.

Please note that it is only possible to delete a TeamDrive account when the account is not tied to any active subscriptions. When the account is tied to active subscriptions the subscriptions must first be canceled before the account can be deleted.

Simply head over to our pricing page and get more secure TeamDrive cloud storage with the click of a mouse. More secure TeamDrive cloud storage can also be purchased by clicking “upgrade” in the “Space information” window in the TeamDrive client.

You should not use TeamDrive to synchronize databases. A database is usually stored in a file, which means that TeamDrive would have to transfer the entire file each time a data record was changed, which would lead to increased traffic and memory consumption on the server.

Avoid deeply nested directory structures. The operating system-specific restrictions on paths and file names also result in restrictions for TeamDrive users.

Microsoft Windows:
- Maximum length of the entire directory path: 247 characters
- Maximum length of file names: 259 characters

Linux:
- Maximum length of a path section: 255 Bytes
- Maximum length of a file name: 254 Bytes

OSX:
- Maximum length of a path section: 255 Bytes
- Maximum length of a file name: 255 Bytes

Caution: If you share a Space with members with different operating systems, please observe the limits stated on file names in order to guarantee cross-platform compatibility.

Note: The lengths specified in Bytes are based on the fact that Unicode is used in these file systems. Consequently, the maximum lengths depend on the characters used. As a rough guideline:

A standard alphabet character (a-z, A-Z) = 1 Byte
An extended alphabet character (German umlauts etc.) = 2 Bytes

Avoid storing all your data in just one Space. By granulating your Spaces more finely, it will be easier to control who has access to which data. This also reduces the need to re-sort files.

Do not move your Spaces to other drives or partitions; instead, use the “Recover Space” function. If you perceive the need to store your Space on another hard drive or partition, choose “Space” > “Recover Space” in the TeamDrive Explorer and specify the new storage location.

Do not move your Space manually across partition or drive boundaries, as this could result in the loss of TeamDrive synchronization data because all meta information is recreated and it is then no longer possible to track which file was edited for the last time and when.

Avoid using special characters in file names and paths. It may be that these characters will not be supported on a different platform.

Here is a recommendation for the highest interoperability and compatibility between Windows, Linux, Mac and UNIX regarding filename (Space name) conventions:

sonderzeichen

Do not use a space at the end of a filename.

TeamDrive encrypts all data before it leaves your device. The client-side encrypted data remain encrypted on the way to the server, while they rest on the server and on their way back to one of your devices. Safely and securely synchronize and share all of your confidential data with TeamDrive.

End-to-end encryption is standard functionality of all TeamDrive clients and complements TeamDrive’s use of AES-256 encryption, making it as secure as online banking. Data stored in your Spaces cannot be accessed by anyone, not even TeamDrive employees. TeamDrive is the only sync & share solution that carries the Data Protection Seal of Privacy.

If you register a TeamDrive account using the provider code “TMDR” your data will be stored in the EU (Germany).

If you register a TeamDrive account using the provider code “TDUS” your data will be stored in the US.

TeamDrive partners also offer hosting in their local countries, possibly yours. Please check our partners list or call us at +49 40 389 044 33 for more information.

No. All data is end-to-end encrypted and cannot be decrypted without the proper keys, which are held by you. As far as data is concerned, all that can be seen on the server are encrypted blobs of data.

When TeamDrive is installed, a public-private RSA-2048 key pair* is created for each installation. These keys are used for the secure transfer of TeamDrive invitations. The public key is stored on a central server operated by TeamDrive.

TeamDrive encrypts your files on your computer using the AES-256 algorithm before they are uploaded. A separate symmetric AES-256 key is produced for each Space. As soon as you invite a new group member, the symmetric key of the Space is first encrypted with the public key of the user you wish to invite and then sent to the user. The access data for the cloud hosting server is also sent in an encrypted form. The user is only able to decode the symmetric key and join the Space by using his or her private key. This procedure ensures that only authorized group members have access to the data.

*Animation of how the algorithm works

Yes.
Once a member has been removed from a Space an event to remove the member will be created. The next time the member’s TeamDrive client connects to the internet the event will be communicated to their client, the will be removed from the Space and all Space data will be locally deleted.*

*This does not include if the user has made a local backup of the Space data in a different location.

No!
If a member is not invited to join a Space, this member, theoretically, does not know the Space even exists. Space members only have access to data in Spaces they have been invited to and joined.

We highly recommend that users backup their server and Space access information. The access information files are located on the user's local machine. We do not have access to the access information files. With that said, if access to your Spaces is somehow lost, (hard drive failure, new computer, device stolen, etc.) we (TeamDrive) cannot restore access to your Spaces because we do not have the access keys.

It is imperative that you backup and secure your server and Space access information files. The access information files are generally referred to as 'backup files' and have the extension '.tdbk'. Backup files can generally be found in the Spaces folder in the sub folder "Backups”. If you for some reason cannot find your "Backups” folder, you can find the folder’s location via the TeamDrive settings/preferences panel. On the settings/preferences panel navigate to the section "Backup” and the backups path can be found under "Backup Location".

Members with 'Administrator' rights can:

  • view other members in the Space
  • invite members into a Space
  • remove members from a Space
  • change a member's rights within a Space
  • delete a Space from the server
  • empty the trash (permanently delete the trash's contents from the server)
  • publish files
  • edit files
  • restore files

Members with 'Superuser' rights can:

    view other members in the Space

 

  • invite members into a Space
  • publish files
  • edit files
  • restore files

 

Members with 'Read/Write' rights can:

  • view other members in the Space
  • publish files
  • edit files

Members with 'Read' rights can:

  • view other members in the Space
  • Members with 'Read (Anonymous)' rights can only view the contents of a Space.

Every new TeamDrive client is initially empty. If the Key Repository was enabled on your previous TeamDrive installation you may receive invitations to your most recently active Spaces. If the Key Repository was not enabled the TeamDrive "Spaces" tab will remain blank.

You can regain access to your Spaces by:

  • receiving and accepting Space invitations
    If you would like to have Spaces sync on two separate devices you can simply request that a member of the Space send you a new invitation or you can invite yourself to the Space by right-clicking on the relevant Space and selecting "Invite all my Devices".
  • importing your server access and Space access information files
    Server and Space access information files can be imported from the settings/preferences panel. On the settings/preferences panel navigate to "Backup". Server and Space access information files can be imported either from your existing backup files (‘*.tdbk’) or from the Key Repository if it was enabled on a previous installation. Once the backup files have been imported select the Spaces you want to import. After the Spaces have been imported right-click on them on the "Spaces" tab and select "Restore". *Please be aware that server and Space access information files function only in conjunction with your username and are therefore useless to other users.
  • creating a new Space and syncing it with the cloud

If you have forgotten your password and cannot log into TeamDrive, requesting a temporary password is quick and simple to do.

The best and most efficient way to send log files is via the TeamDrive client. Log files can be sent via the help menu: "Help" > "Send Log Files…".

In the event that TeamDrive can no longer start please manually attach the latest log file to an email and send it to us. The log files are stored in the same location as the TeamDrive database. The following instructions on where to retrieve the log files from assume that you have installed the TeamDrive database using the default installation path used by the TeamDrive installer.

TeamDrive log files can be found in the following locations:

  • Windows XP: "C:/Documents and Settings/[YourWindowsUsername]/Application Data/TeamDrive3/logs"
  • Windows 7/8: "C:/Users/[YourWindowsUsername]/AppData/Roaming/TeamDrive3/logs".
    • Simply entering "%appdata%" using the Windows file explorer will bring you to the "AppData/Roaming directory". From there you can navigate to "/TeamDrive3/logs".
  • Mac OS X: "/Users//.teamdrive/logs"
  • Linux: "~/.teamdrive/logs"

Receiving this error message when trying to join a Space means that a folder, with the same name and in the same directory where you are trying to save the new Space, already exists and is not empty.

To resolve this error and have the ability to join the Space you will need to either delete or rename the existing folder that in the file system. After you have done so you should be able to join the Space.

Yes. In this case, after the document has been saved, each file is saved as a separate version by each Space member. The system prevents file versions from being overwritten. If a conflict arises while the document is being edited, this conflict will be displayed in TeamDrive and must be resolved manually.

Yes. To leave a Space, simply delete the Space using the TeamDrive client. Please be careful not to delete the Space from the server. Deleting the Space from the server will do just that and the Space will no longer be available for other members of the Space.

When deleting a Space you will be prompted with the option to retain the Space’s data in your local file system. Deleting a Space also allows you to rejoin the Space anytime via backup files or a new Space invitation.

The comment feature allows users to leave a comment on a file and have that comment sent to all users in the Space. Comments can be used to let other users know that the file "is in use", "is ready for approval", "needs revisions", "is the final version", "needs to be worked on", etc. This feature can be used to greatly improve, enhance and organize workflow. It could also be used to directly assign individuals to work on a particular task or to complete a particular task on a file.

When you are a member of a Space and have 'read-only' rights, changes you make to files are not uploaded to the server. However, if you make changes to one of the files via your local file system (edit, delete, etc.) the file will no longer be automatically updated when a new version is created. Even if you delete the file locally it will still be visible in the TeamDrive client. As far as TeamDrive is concerned, the changes you make are not acknowledged.

To re-enable the automatic syncing of new versions, right-click on the file and select "remove locally". Afterwards, the file will receive a black circle overlay (when a file has the black circle overlay it means that the file is located on the server but is not located in the local file system). If this first method does not work, right-click on the file again and select "Show in File System”. In the file system, drag the file out of the Space folder.

After completing one of the two above steps, right-click on the file again and select "restore missing files". The file and its versions will then be restored from the server and continue to update automatically.

Please note that if you make any local changes to the file after you have done this you will have to repeat this process in order to automatically receive the latest versions of the file.

Each Space has its own trash. Any data that a user deletes from a Space is initially moved into that Space's trash. While data is in the trash it also remains on the server and occupies the same amount of storage as it did before it was moved into the trash. Only Space members with administrator rights can empty the trash and permanently delete the data from the server. To empty the trash, and permanently delete the data from the server, right-click on a Space's trash can and select "Empty Trash".

To display hidden files and folders in the Windows file system, proceed as follows:

  1. In the relevant folder, choose "Extras" --> "Folder Options…" from the menu.
  2. Then choose the "View" tab.
  3. Under "Hidden files and folders" in the "Advanced settings" area, check the "Show all files and folders” checkbox.

To display hidden files on a Mac system, proceed as follows:

  1. Open a terminal window.
  2. Enter the following line: "defaults write com.apple.finder AppleShowAllFiles 1".
  3. Restart the Finder: [Command] + [Option/alt] + [Escape] --> End now --> Restart Finder.

To restore the original configuration, repeat steps above. However, for step two enter the following line: "defaults write com.apple.finder AppleShowAllFiles 0".

If you want to change the local name of your Space, quit TeamDrive and wait until TeamDrive has closed completely.

You can now rename the relevant folder in the file system. The next time you start TeamDrive, a dialog box will appear letting you know that TeamDrive cannot find the Space you renamed and the Space needs to be relinked to TeamDrive.

Your Space can now be used again under its new name.

If you want to change the storage location of one of your Spaces, exit TeamDrive and wait until TeamDrive has closed completely. You can now move the relevant folder. The next time you start TeamDrive, a dialog box will appear asking you to relink the Space to TeamDrive.

You can now use your Space again.

Caution: This procedure cannot be used to move the Space to a different partition, volume/drive etc.!

To move the Space to a different drive, choose the "Space" --> "Restore Space" option. Follow the instructions in the dialog and enter the new storage location for the Space here. Once the Space has been fully synchronized your Space can be used again.

The amounts differ because data from the local Space is uncompressed. Before Space data is uploaded to the server it is first compressed and encrypted. Thus, the data occupies less space on the server.

It is also true that in the file system you see only the current versions of your files. On the server TeamDrive stores all previous versions set to be stored on the server, comments, metadata of files and the contents of each Space’s trash.

To free up storage on the server you can delete unwanted versions via the client and you can empty a Space’s trash. TeamDrive clients using a Professional license allow you automate trash cleanup operations and set a limit to how many file versions in a Space are stored on the server.

TeamDrive uses the same protocol for communication as your web browser. With that said, anyone who can surf the Internet can also synchronize data using TeamDrive.

If you are using a proxy server specific client-side settings will need to be made for TeamDrive. The same settings are required as to those in your browser. Choose "Settings" --> "Proxy" and enter the same proxy settings (address, port number and, where applicable, username and password) used in your web browser.

If your company, school, organization, etc. uses a system wide proxy or firewall, certain TeamDrive URLs will need to be whitelisted by your system administrator in order to allow TeamDrive to access the necessary data. For a list of these addresses please contact support at.

Yes. You can access all data in a Space at all times, provided this data has been synchronized. Since a copy of the data is always stored locally (unless the Space is set as ‘directory information only’), you can always edit the data. This data is then synchronized once an Internet connection is active and TeamDrive is started.

The yellow warning triangle in the TeamDrive Explorer signals that there are locked files in one or several of your Spaces.

Some files are locked and will not sync, what are locked files?
Locked files are files that you, a program or a process still have open, such as a virus scanner. As long as a file is locked by another application TeamDrive will not synchronize it. The file must first be closed before synchronization can continue.

In order to edit an older version of a given file, you first need to set the older version of your choice as the current version. To do this, right-click the desired version and choose "make version current".

In certain scenarios when joining a Space the green "accept" button will be greyed out. Beneath the "accept" and "decline" buttons you may see a message telling you the Space folder already exists or that you need a Professional license to join the Space.

If TeamDrive tells you that you need a Professional license to join a Space, this may be because you are trying to store the Space on a network drive. Currently, only users with a Professional license are able to store Spaces on network drives. The simple solution to this issue is to change the 'space path’ or where you are trying to save the Space. Once you have selected a local drive TeamDrive will allow you to join the Space.

If TeamDrive tells you that the Space folder already exists then you can:

  • rename the original folder in the Spaces directory
  • rename the Space you are joining
  • store the Space you are joining in another location on your hard drive

There are, of course, more possible methods that can be used to solve this issue. We, however, recommend using one of the three solutions described above.

In the event TeamDrive no longer syncs due to files having too long file/path names, or there are two files or folders in a Space that have the same name, you simply need to find the files/folders and rename them.

An easy to way to find conflicts is to use the filter function. There is a filter function on every tab (Spaces, Members, Activity) but you should use the filter on the "Spaces" tab. Just below the "Spaces" tab you will see a magnifying glass with a text field to the right of it. Click the dropdown arrow next to the magnifying glass and select "Conflicts". All files labeled with conflicts will then be sorted and displayed in red text.

From there you can rename the files/folders and TeamDrive will recognize the changes and continue to sync as normal.

Version conflicts can occur when a file is simultaneously in use by multiple parties and a new version for the file is saved and uploaded from two separate locations. It is also possible to create version conflicts with a single user if he/she has multiple installations.

Using the filter function will also display files with version conflicts.

Deleting single versions of files is a simple process. First, select a file while in the "Spaces" view (on the "Spaces" tab). Once you have clicked on a file you should see the list of its versions below it. To delete a version, right-click on any version that is not the current version and select "delete". The version will be permanently deleted from the server.

With the "Quit and Logout" function it is possible to use multiple TeamDrive usernames on the same computer. It is not, however, possible that these users join the same Space unless they are using different computer user accounts (e.g. different Windows user accounts) or one user logs in and deletes the Space via the TeamDrive client.

If two users, on the same computer user account, try to join the same Space they will receive the error message "Space already exists". Deleting the Space in the file system will not help because the Space will still remain in TeamDrive’s database. The user who is currently in the Space, on that respective machine, needs to log into TeamDrive and delete the Space (locally) via the TeamDrive app. Afterwards, the second user will be able to join the Space.

Another alternative is to use two separate computer user accounts. Using two separate computer user accounts allows both users to actively join the Space on that respective machine. This is possible because the TeamDrive database is stored in that user’s (the current computer user account) respective "AppData/Roaming/TeamDrive3/" folder.

A standard internet web browser can be used to test if the TDPS can be reached from a particular machine or device.

The URL required to check if the TeamDrive Personal Server is reachable will look similar to the following text:

http://[server-name or IP address]:[port]/ping.xml

[Server-name or IP address] = the IP address or hostname that is used for the server.
[port]] = the port number used to reach the server. Per default, the port number is 37655.
"ping.xml" = the document that needs to be read to confirm whether the TDPS is reachable or not.

For example, the URL could resemble the following:

http://123.456.78.9:37655/ping.xml

or

http://hostserver:37655/ping.xml

If the server is reachable from this device the browser will display "200 OK0Ping OK".